Customer Help
Our happiness team is always here to assist.
If you have any inquiry or problem about the led video wall systems, our pre-sales and after-sales team is available here for you to contact, you can contact us by email or Whatsapp.
Common purchase queries answered
Orders and Shipping
Normally it takes 7-12 days.
Just click Login to create the account.
Please email us or Whatsapp us to change the address.
We will give you the tracking number once the goods is delivered.
No, we can’t and don’t do that.
No, we don’t charge sales tax at our side.
Yes, we ship worldwide.
It depends on the volume of the goods, we will inform deforehand.
If you need to swap an item
Returns and Exchanges
Please check our ‘Refund and Returns Policy’.
That is rearely happening; if there is, we will redeliver.
We will make sure the package is strong in the first place; and we will deliver the items again if it is our fault.
Please email us or Whatsapp for the detailed information
Please email us or WhatsApp us, our engineers are ready for help.
You can email us the correct delivery address.
Yes, as long as we have not delivered it.